![]() This ticket created in HappyFox will contain the entire chat transcript between the client and support staff on the Olark client. The converted chat transcript will appear as a ticket immediately in your HappyFox instance. Driven by context and geared for convenience, HappyFox Chat adds a whole new perspective to live chat. Police in China have detained a man they say used ChatGPT to create fake news and spread it online, in what state media has called the country's first criminal case related to the AI chatbot. ![]() Even if there is no activity and the chat times out, it will imediately trigger the creation of the ticket. HappyFox Chat, the best live chat software with Unlimited Agents. Once the chat conversation is complete, the ticket automatically gets created in HappyFox with the chat transcript. The chat interface enables you to communicate with the client and this interface shows you more information regarding the client’s location, IP address, operating system and the browser being used. You need to sign in with your login credentials at - a back-end chat page link for your account which can be used by your support staff to communicate with the client. On creation of an Olark account, you receive the code to integrate the chat widget onto your website. Once this is done, click Save and your Olark and HappyFox accounts should now be connected. What is HappyFox Chat and how does it work HappyFoxChat helps triggering up customer conversation with multiple attractive features. If half way through a conversation, you feel that you want the ticket to contain only the details spoken about till now, then you can type !lead and HappyFox will take the transcript until that moment and put it into a ticket. ![]() This URL is to be copied and paste under the Webhook section in the settings tab of your Olark account.Īll chat transcripts are automatically converted to a ticket after the chat gets completed or if the chat gets timed out.Once you save the settings, a Webhook URL is displayed in the setup section. Select the category under which the chat transcripts from Olark need to be created as tickets in HappyFox. Log in as your HappyFox adminsistrator, and go to Manage > Integrations.Ĭlick on the Configure link against Olark. Who can perform this action? The admin of your HappyFox account can perform this integration action. If you do not have one, create a HappyFox account here. With live chat integration becoming a primary customer support channel, the HappyFox and Olark integration lets you improve customer intelligence by converting chat conversations into meaningful, actionable tickets. Follow these steps for integration into Olark.Ĭreate your our own workflows, set service goals and learn from useful metrics. Join Tubi (), a division of FOX Technology, a premium streaming service leading the charge in making. HappyFox helps you manage all incoming customer support requests by converting them into easy to act on tickets. Setting up Okta on your HappyFox Chat account.
0 Comments
Leave a Reply. |